Remote access

Important Warning – Protecting Your Remote Access

For your safety, never share your connection ID and never authorize remote control unless you are absolutely certain that you are speaking with a verified member of the Novanexys team.

👉 We only contact our clients through our official number: +32 10 39 74 34

No other number should be considered legitimate.

 If you receive a suspicious call, or if you have any doubt about the identity of the person contacting you:

1. Immediately end the communication (phone, email, or remote‑control session).
2. Contact our technical support at +32 10 39 74 34 to confirm whether the request is legitimate.
3. In case of a fraudulent call or incident, please inform us right away so we can take the necessary measures.

Your security is our priority: never take the risk of granting remote access to anyone whose identity has not been verified.